From basic questions to in-depth consultations, it’s important to have a live person awaiting your call when you need help. It’s also important to work with an advisor that takes the time to develop specific knowledge about you and your family. Our dedicated team of Benefits Counselors are specially trained to work with you and can provide you and your employees with expert advice about health plans. They have already helped thousands of members with common inquiries like checking provider networks, making sure prescription drugs are covered, and explaining difficult to understand insurance jargon.
Licensed Counselors are just a phone call away to help you make your benefits decisions.
Concierge level of advocacy throughout the year
Billing errors, lost ID cards, problems with claims, and changes in your family status are all common occurrences that require time and effort.
“Ask Emma” is much more than an interactive decision support tool. She represents a whole new approach to benefits shopping, enrollment, and education, helping employees make more informed and personalized decisions across a range of benefits offerings – all through an engaging experience.
“Ask Emma” guides employees through the buying process by asking
a few simple questions and then suggests the plans that fits their individual needs. Unlike other tools in the market today, “Ask Emma” is fully integrated into the shopping and enrollment platform for a seamless consumer experience.
You won’t need to field questions from your employees about which plan to choose. Our “Ask Emma” exchange technology, along with our licensed Benefits Counselors, will take care of that for you.